Last Updated: October 6, 2025
At treeservicetroymi.com, also referred to as "treeservicetroymi.com," "we," or "us," your privacy matters to us.
This policy describes what information we collect, how we use it, who may receive it, and the choices available to you. By visiting treeservicetroymi.com or any site that links to this policy, you agree to the terms below.
Scope
This policy covers information gathered:
- On our Website
- Through emails, text messages, and other electronic communication with us
- Via our ads and apps on third-party platforms when they link to this policy
This policy does not cover information collected offline or on sites we do not operate or control.
Information We Collect
We collect three main categories of information:
1. Information You Provide
Examples include:
- Name
- Address
- Email address
- Phone number
- Service request details such as location, scope, timing, pricing expectations, and notes
- Any other information you choose to send us
2. Information Collected Automatically
Examples include:
- Pages visited, links selected, time spent on the site, and pages that led you here or took you away
- IP address, device identifiers, approximate location, browser type, operating system, screen size, language, and time zone
- Search phrases entered on our site
- Cookies, pixels, web beacons, and similar tracking tools
3. Information from Third Parties
Examples include:
- Updated contact information
- Purchase or interaction records
- Service request verification and fraud screening data
- Advertising and analytics information, including email engagement
Your information may be handled in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize returning visitors
- Measure website performance
- Customize content
- Support advertising efforts
Most browsers allow you to block or remove cookies. Some features of the site may not function properly without them.
Third parties may also place cookies, and we do not control those cookies.
Interest-Based Advertising
We may partner with others to display ads that reflect your interests.
Those partners may use identifiers such as IP address, cookie IDs, or hashed email addresses to recognize your device.
To learn more or opt out, visit:
How We Use Your Information
We use information to:
- Operate and improve our services and Website
- Process and complete your service requests
- Connect you with providers that match your request
- Communicate with you about requests, updates, and support
- Tailor your experience and our marketing
- Support analytics, research, and product development
- Detect, stop, and respond to fraud, abuse, and security concerns
- Enforce our Terms of Use and meet legal obligations
How We Share Information
We share information in the ways described below:
Service Providers and Provider Networks
When you ask for a quote or service, we share the details needed with third-party service providers and provider networks so they can respond to your request.
Corporate Family and Affiliates
We may share information with our parent companies, subsidiaries, and affiliates.
Vendors
We share information with vendors who help run the Website and support our business, including providers of analytics, security, payments, support, and marketing.
These vendors may access personal information only to perform services for us.
Advertisers and Marketing Partners
We may share automatically collected data for measurement, attribution, and ad targeting.
Information you provide, such as your email address, may also be shared with marketing partners that referred you.
Aggregated or De-Identified Data
We may share data that does not identify you personally.
Legal and Safety
We may disclose information when required by law, to protect rights and safety, or to investigate fraud and abuse.
Business Transfers
We may share information as part of a merger, sale, financing, bankruptcy, or acquisition.
Third parties that receive your information may follow privacy policies of their own.
Your Choices
- Do not provide information: You may browse public pages without submitting personal data, but we cannot process service requests without it.
- Marketing emails: Use the unsubscribe link in our emails to stop future marketing messages. This does not stop emails from providers we shared your request with.
- Cookies: Manage cookies through your browser settings or the opt-out links above.
Access and Control
You may request to:
- Review the data we hold about you
- Correct inaccurate information
- Delete information, subject to legal or operational requirements
- Share concerns about how we use your data
Use the contact details in the How to Contact Us section.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, taking into account:
- The type and sensitivity of the data
- The risk of harm
- The purpose of the processing
- Legal requirements
- Whether the same purpose can be achieved another way
Security
We use administrative, technical, and physical safeguards to help protect personal information.
Sensitive submissions are sent over SSL. Even so, no transmission or storage method can be guaranteed to be fully secure.
Children's Privacy
The Website is not intended for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, please do not submit a service request.
If you are under 18, use the Website only with appropriate consent or legal capacity.
California Privacy Rights
If you are a California resident, you have the following rights, subject to certain exceptions:
Right to Know
You may request information about:
- Categories of personal information collected
- Sources of collection
- Business or commercial purposes
- Categories of third parties with whom we shared information
- Specific pieces of personal information we have about you
Right to Delete
You may request deletion of personal data collected from you, subject to exceptions.
Right to Correct
You may request correction of inaccurate personal data.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, which may be considered "sale" or "sharing" under California law.
To opt out, contact us and state "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently because you exercise your privacy rights.
Verification
We verify requests before taking action. Requests that cannot be verified or are excessive may be denied.
How to Submit a Request
Use the contact methods below and include "California Privacy Request" in your message.
If you use an authorized agent, we may require proof that the agent is authorized to act for you.
Shine the Light
California residents may request a list of third parties that received personal information for their own marketing during the prior calendar year.
Send a written request that includes "California Shine the Light" in your message.
Visitors Outside the United States
The Website is intended for U.S. residents.
If you access it from outside the U.S., your information may be transferred to and processed in the United States, where privacy laws may differ.
Changes to This Policy
We may revise this policy from time to time.
When we do, the "Last Updated" date will change.
If you continue using the Website after changes are posted, that means you accept the updated policy.
How to Contact Us
Arbor Tree Care
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To submit California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."}
